Support Center
Get help with PowerMeterAPI implementation and troubleshooting
Contact Support
Email Support
For technical questions and implementation help
powermeterapi@gmail.comResponse time: 4-24 hours
Enterprise Support
Priority support for Scale plan customers
Priority Email SupportResponse time: 2-4 hours
Frequently Asked Questions
How do I get started?
Sign up for an account, get your API key, and start tracking jobs with our REST API or SDKs.
What are the rate limits?
Dev: 1,000 calls/day, Core: 10,000 calls/day, Scale: Unlimited. Daily usage caps also apply (50 kWh default).
How accurate are the carbon calculations?
We use regional grid intensity factors and precise hardware power models for accurate emissions tracking.
Can I export my data?
Yes, all data can be exported via API or dashboard in JSON/CSV formats with cryptographic verification.
Troubleshooting
401 Unauthorized Error
Check your API key format: Authorization: Bearer YOUR_KEY
429 Rate Limited
You've hit daily limits. Upgrade your plan or wait for the daily reset at midnight UTC.
Usage Cap Exceeded
Daily 50 kWh limit reached. This protects against unexpected charges - contact support to adjust.
Receipt Not Found
Receipts are generated after job processing. Check job status first with GET /v1/jobs
Common Integration Issues
SDK Installation
Python:
pip install powermeterapi
Node.js:
npm install powermeterapi
API Request Format
Ensure proper headers and JSON formatting:
curl -X POST https://api.powermeterapi.com/v1/report \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"job_id": "test-001", "device_name": "cpu-server", "duration_seconds": 300}'Webhook Configuration
For real-time notifications, set up webhooks in your dashboard:
- • Job completion notifications
- • Receipt generation alerts
- • Usage threshold warnings
- • Compliance report updates
Enterprise Features
Dedicated Support
- • Priority email support (2-4 hour response)
- • Technical consultation calls
- • Custom integration assistance
- • SLA guarantees
Advanced Features
- • Unlimited API calls
- • Custom compliance reporting
- • White-label solutions
- • Dedicated infrastructure